Inbox

Wi-Fi password reset request. Sent network name + room-key format instructions via SMS.

Minibar (Rm 204), late checkout (Rm 301), and 1 other posted without attestation.

Brief call — confirmed receipt of GM apology voicemail. Will respond after meeting.

Asked for ETA on AC repair. Replied with revised promise: technician on floor, 20 min.

Early check-in at 11am. Room 412 not yet ready; offered lobby lounge + complimentary coffee. ETA 1pm.

Sentiment dropped 38% after late-checkout dispute. Recommend GM call within 2hrs.

Confirmed airport shuttle pickup for 5:30am tomorrow. Reservation added to bell desk log.

Requested late-checkout decision callback 35 min ago.

Minibar charge dispute — sparkling water not consumed. Removed from folio, AttestIQ flagged.

Promised by 2pm to Tom Garcia. Maintenance has not closed ticket.

Asked for late checkout, awaiting callback.

Disputed late-checkout fee. Asked to speak with manager. Sentiment: frustrated.

Asked about pool hours and whether it's heated. Confirmed 6am–10pm, heated to 82°F.

Requested extra pillows (feather allergy). Recommended hypoallergenic set.

AC not cooling. Maintenance promise made for 2pm.

Spa booking — 60min deep tissue at 4pm. Noted feather allergy on intake form.

Complained about noise from adjacent suite at 2am. Comped breakfast + escalated to GM follow-up.

Requested restaurant reco for anniversary dinner. Booked 7:30pm at Olea, two blocks east.

Lost wallet inquiry. Confirmed turned in to lost & found, available for pickup at front desk.