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Tuesday · 47 in-house · 12 arrivals · weather 68°F partly cloudy

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MENTOR · GUEST ASSISTANT
FRONT DESK
Example questions
CONVERSATIONS TODAY
384
214 calls logged
AI INSIGHTS
47
Actionable insights
SENTIMENT SCORE
8.4
Avg guest sentiment
ACTIVE CHANNELS
4
Voice · Email · SMS · Chat
AVG RESPONSE
1m 42s
Average call duration
Arrivals
3
Checking in today
Departures
2
Checking out today
In-house
2
Currently occupied
Rooms to clean
16
Target: all clean by 3pm
Open folios
3
3 unverified charges
Overdue promises
2
Action required

Morning briefing

AI generated · 7:02am

Three situations need your attention before 10am. Robert Kim (Rm 301) is a departure threat — RetainIQ flagged a 38% sentiment drop after last night's late-checkout dispute. GM call recommended within 2 hours.

Maintenance has not closed the AC repair ticket for Rm 225 (Tom Garcia) promised by 2pm. Karen White (Rm 611) is awaiting a callback about late checkout — 35 minutes overdue.

Today's upsell target: $2,400. 12 arriving guests have spa eligibility, 4 have suite upgrade availability. Sarah Chen (Rm 204, Gold) requested extra pillows on check-in — feather allergy noted.

Critical alerts

View all
Departure threat — Robert Kim (Rm 301)
Sentiment dropped 38% after late-checkout dispute. Recommend GM call within 2hrs.
RetainIQ
AC repair promise overdue — Rm 225
Promised by 2pm to Tom Garcia. Maintenance has not closed ticket.
Front Desk

Recent conversations

Robert Kim· Rm 301
phone
Disputed late-checkout fee. Asked to speak with manager. Sentiment: frustrated.
Sarah Chen· Rm 204
in-person
Requested extra pillows (feather allergy). Recommended hypoallergenic set.
Tom Garcia· Rm 225
phone
AC not cooling. Maintenance promise made for 2pm.
Karen White· Rm 611
sms
Asked for late checkout, awaiting callback.

Open commitments

Tom Garcia
overdue
AC repair complete by 2:00pm
Karen White
overdue
Confirm 2pm late checkout
Sarah Chen
open
Extra pillows delivered
Robert Kim
open
GM apology call

Upsell Tracker

View all
Accepted
11
61% rate
Pending
4
Awaiting
Revenue
$3,197
Confirmed
Latest
Sarah ChenRoom Upgradeaccepted
Kevin WalshRoom Upgradepending
Rachel TorresRoom Upgradeaccepted

Activity timeline

Last 24h
  1. GM apology call
    open

    Robert Kim · Rm 301 · by GM Office

  2. Extra pillows delivered
    open

    Sarah Chen · Rm 204 · by Housekeeping

  3. 3 charges awaiting verification
    info

    Minibar (Rm 204), late checkout (Rm 301), and 1 other posted without attestation.

  4. Departure threat — Robert Kim (Rm 301)
    critical

    Sentiment dropped 38% after late-checkout dispute. Recommend GM call within 2hrs.

  5. Callback overdue — Karen White (Rm 611)
    warning

    Requested late-checkout decision callback 35 min ago.

  6. Confirm 2pm late checkout
    overdue

    Karen White · Rm 611 · by Front Desk

  7. AC repair promise overdue — Rm 225
    critical

    Promised by 2pm to Tom Garcia. Maintenance has not closed ticket.

  8. AC repair complete by 2:00pm
    overdue

    Tom Garcia · Rm 225 · by J. Rivera

  9. Karen White · sms
    neutral

    Asked for late checkout, awaiting callback.

  10. Robert Kim · phone
    negative

    Disputed late-checkout fee. Asked to speak with manager. Sentiment: frustrated.

  11. Sarah Chen · in-person
    positive

    Requested extra pillows (feather allergy). Recommended hypoallergenic set.

  12. Tom Garcia · phone
    neutral

    AC not cooling. Maintenance promise made for 2pm.

Open tasks

Shift handoff list · 6 remaining

0/6 done
  • Deliver extra pillows
    Housekeeping
    Rm 204
    10:30 AM
  • Confirm late checkout
    Front Desk
    Rm 611
    11:00 AM
  • AC repair
    Maintenance
    Rm 225
    2:00 PM
  • Welcome amenity
    Concierge
    Rm 412
    3:00 PM
  • Lobby walkthrough
    Manager4:00 PM
  • Refresh poolside towels
    Housekeeping5:00 PM
MindMaking Harmony Suite Hospitality OS · Front deskAll systems operational · PMS · CRM · AttestIQ